When we arrived home I check the roof of my car and the Shark Fin Antenna was ripped off. On our way home, my son notice the roof was leaking. I went to Car Spa in *****, ** yesterday around 5:30pm for a quick exterior wash. ************ this number accepts calls and texts. I am the executive administrative assistant for the *** of Car Spa, Inc. Please call me directly if there are any issues getting a hold of him. ********* was on vacation recently, but he is now back to work, so there should be no issues getting a hold of him. The last time ********* spoke to her she said she was happy with our resolution, and that we were trying to replace her mats. He called the customer and explained the length of time it would take. However, ****** said it was going to take two weeks. ![]() He apologized to the customer again as he did over 8 months ago and to rectify the issue, he told her that we would order her mats from dealer. ![]() She came last Thursday, April 20th, and asked if we still had the mats, which we unfortunately, do not. He explained that he did have her mats but she never came to pick them up. In regard to this issue, the general manager, *********, says he spoke with the customer at the time the incident occurred, which was 8 to 9 months ago. I paid a lot of money for the service I received and it just seems like they have no time to resolve my stolen mats problem. I should not have to buy new ****** brand mats that they for sure lost. i sent him an email today asking to make this right. ![]() I went to the location today and they told me he was not available till next Wednesday and they will have him call me. after several months of course I was busy with work and now its almost been a year since this has not been resolved. i was always told over the phone that they would have him call me. I even went to the location when i was in town again and no one could help me and he was never there. I then followed up with several phone calls to the location to speak with him and get this problem resolved. He asked me to come to the location the next day but he had no resolution and i was not in town because I travel for work. I expressed to ********* that the mats he described were not mine. This now took the trust away because this obviously this happens at this location but ********* made me seem like this never happened and there was no possibility. The reason why he called was because another customer called and said she had someone else's mats. I didnt here back from him for almost a month or so. So where were my mat? He took a picture of my Reciept and told me he **** review the cameras. ![]() This confused me because this was also the first time I had my car detailed. He assured me that this could not have happened. I called the Branch the next day and I believe i visited the branch and spoke with ***********************************. The mats i was given were darker and did not have ****** on them. I drive a ****** highlander and all my front mats have the ****** brand name on them. when I got to my next destination I realized that my front mats were ripped and after further inspection I realized they were not even my mats. I also left a message on the corporate headquarters voicemail, as no one ever answers that number.but again, no one has called me. I have called in march, April, May and June multiple times and the response is the same-"We will have someone call you". He said "that didn't happen here".and I said, "yes it did." He said the scratches don't line up with the suv license plate screws.so he measured the height of the scratces and the suv license plate screws in front of me and they were an exact match at about **** inches high.but he still refused to do anything so on the same day I called the customer service line that another employee there gave me. I told the manager what happened and showed him my bumper was all scratched up. I showed an employee and they separated the cars in question after they reached the end of the wash.and they said to speak to the manager, *********. When my car was in the unmanned auto wash, an SUV behind my car was loaded too close and was hitting my back bumper all the way through the car wash. I took my car to be washed and detailed at Car Spa in ******* ***** on March 4th, 2023.
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